Description
The Annual Maintenance Subscription (AMS) applies to all AVDI users worldwide and is the gateway to the full capacity of the Abrites products. The AMS is an essential part of the Abrites ecosystem and a crucial counterpart to the AVDI, providing access to the following:
• All Online services
• Latest software releases
• Updates to existing functions
• Promotional releases and updates
The AMS is valid for 12 months and renewal is due on the date this period expires.
The ABRITES Support Plan Service (SPS) is an annual subscription service which provides access to the ABRITES ticketing system. The Abrites Support Plan Service enables customers to receive support from the Abrites Support Team.
The SPS works in a written form via the Abrites ticketing platform.
The SPS subscription ensures the following:
• Access to the Abrites Support ticketing system
• Prioritised fast response from 2 hours of opening a ticket (9 AM – 6 PM GMT+3)
• Unlimited quantity of cases
• Undivided attention from a Support Team member
