Description
The ABRITES Support Plan Service Plus (SPS Plus) includes annual subscription service (providing access to the ABRITES ticketing system) and interface replacement service for 12 months.
The Abrites Support Plan Service Plus enables customers to receive support from the Abrites Support Team and get their AVDI replaced in case of malfunction.
The Support Team analyse, detect, determine and provide possible solutions to issues that may occur while using the Abrites products.
The SPS works in a written form via the Abrites ticketing platform. Once the SPS is purchased, an account is created in the platform where all the problem solving takes place. If the customer is registered with an Abrites partner, the ticket submission is done exclusively by this partner and an individual account is NOT created.
Please, bear in mind that communication between the Support team and all customers is conducted in English language.
